Hirachu

CONTACT

let's talk

Questions about our dolls? Want to discuss a custom order? We're here to help. Reach out and we'll get back to you within 24-48 hours.

HOURS

Mon - Fri: 9am - 6pm EST

Sat: 10am - 4pm EST

Sun: Closed

SOCIALS

FAQ

Common questions

Do you ship internationally?

Yes, we ship worldwide with tracked shipping. Delivery times vary by location.

Can I return or exchange a doll?

Yes, within 30 days of delivery in original condition with all packaging.

Do you accept custom orders?

We occasionally take custom commissions. Contact us to discuss your vision.

How long does production take?

Each doll is made to order. Production typically takes 4-6 weeks before shipping.

Are the dolls limited edition?

Yes, all our dolls are produced in small batches. Once sold out, they're retired.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay through our secure checkout.